Refund policy

Return & Exchange Policy

We want you to love what you carry. If something's not right, here's how we make it easy.

Return Window
You have 3 working days from the date of delivery to request a return or exchange. Requests made after this window won't be accepted.

Eligibility
To be eligible, your item must be:

  • Unworn, unwashed, and in its original condition
  • With the original tags still attached — items returned without the tag will not be accepted
  • Accompanied by your order confirmation or proof of purchase

How to Start a Return
Email us at care@wearmaati.shop with your order number and reason for return.

ALL RETURN REQUESTS ARE TO BE SENT THROUGH EMAIL WITH THE SUBJECT LINE "RETURN" 

FOR EXCHANGE REQUESTS, USE THE SUBJECT LINE "EXCHANGE."

We'll confirm eligibility and share the return address and next steps. Please don't send items back before we've confirmed the return — packages sent without prior confirmation won't be accepted.

Quality Evaluation
Once we receive your return, the item goes through a quality check. Refunds are processed only after the product passes this evaluation. We'll notify you of the outcome by email.

Exchanges
Exchanges are available for size changes only — not for colour, print, or design preference. The fastest way: once your return is confirmed, we'll guide you through swapping it for your correct size.

Damages or Wrong Item
If your order arrives damaged, defective, or incorrect, contact us within 3 working days of delivery at care@wearmaati.shop with photos of the issue — we'll evaluate and make it right at no extra cost to you.

Non-Returnable Items
Items purchased under sale or promotional pricing (including combo/prepaid offers) are final sale and not eligible for return or exchange, unless damaged or defective.

International Orders — EU Customers
If you're shopping from within the European Union, you're entitled to a 14-day cooling-off period under EU law, regardless of the return window above. Items must still be unworn, unused, with tags attached, and accompanied by proof of purchase.

Refunds
Once your return is approved, refunds are issued to your original payment method within 7 business days. Bank or card processing times may add a few extra days on top of this. If more than 15 business days have passed since approval with no refund received, contact us at care@wearmaati.shop.