Shipping policy

Order Processing
All orders are processed within 48 hours of being placed. Once your order is packed and handed over to our delivery partner, you'll receive a confirmation email with tracking details so you can follow your order every step of the way.

Delivery Partner
We work with a trusted third-party delivery/courier partner to fulfill and deliver all orders. While we carefully choose our logistics partner to ensure timely and reliable delivery, once your order is handed over, delivery timelines are ultimately managed by them.

Estimated Delivery Timelines

(Timelines depend on inventory availability and are estimates, not guarantees.)

Shipping Charges
All orders come with free shipping, with no minimum order value required.

Possible Delays
While we do everything on our end to ensure your order reaches you on time, delivery timelines are estimates and not guaranteed. Delays can occasionally happen due to reasons outside our control, including but not limited to weather conditions, courier network disruptions, customs processing (for international orders), regional holidays, or other unforeseen circumstances.

If your order is delayed beyond the estimated delivery window, please reach out to us at care@wearmaati.shop and we'll look into it and keep you updated.

Tracking Your Order
Once your order ships, you'll receive a tracking link via email. If you're unable to track your order or the tracking status hasn't updated in a while, contact us and we'll follow up with our delivery partner on your behalf.

Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or misdelivered due to an incorrect or incomplete address provided at the time of order. If you notice an error after placing your order, email us immediately at care@wearmaati.shop and we'll try to update it before the order ships.

Failed Delivery Attempts
If our delivery partner is unable to deliver your order after multiple attempts (e.g. incorrect address, unavailability, refusal at doorstep for COD orders), the order may be returned to us. In such cases, we'll contact you to arrange a reshipment, which may involve additional shipping charges depending on the circumstances.

Questions
For any shipping-related questions or concerns, reach out to us anytime at care@wearmaati.shop — we're happy to help.